Privacy Policy

Dwight Electric LLC ("Company," "we," "us," or "our") operates the website dwightelectric.com and provides electrical contracting services in New York City. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or contact us for services.

By using our website or submitting your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, phone number, email address, and mailing address.
• Service Information: Details about your electrical project, property type, and service requests.
• Communication Records: Records of calls, emails, text messages, and form submissions.
• Technical Data: IP address, browser type, device information, and pages visited on our website (collected automatically via cookies and analytics tools).

2. How We Use Your Information

We use the information we collect to:

• Respond to service inquiries and provide free estimates.
• Schedule and complete electrical work at your property.
• Send appointment confirmations, project updates, and follow-up communications.
• Send SMS text messages if you have opted in to receive them (see Section 4).
• Improve our website and services.
• Comply with applicable laws and regulations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our business (e.g., SMS messaging platforms such as Twilio, scheduling software, email services). These providers are contractually required to protect your data.
• Legal Authorities: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets.

4. SMS Text Messaging — Opt-In and Opt-Out

Dwight Electric LLC uses Twilio to send SMS text messages to customers who have provided their phone number and consented to receive text communications.

Opt-In

By providing your phone number and checking the SMS consent box on our contact form, you expressly consent to receive SMS text messages from Dwight Electric LLC. These messages may include:

• Appointment confirmations and reminders
• Project status updates
• Estimate follow-ups
• Promotional offers and service announcements

Message frequency will vary based on your interactions with us. Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out

You may opt out of receiving SMS messages from us at any time by replying STOP to any text message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages will be sent, except as required by law.

Help

If you need assistance, reply HELP to any SMS message or contact us directly at:

• Phone: (929) 492-2209
• Email: [email protected]

Supported Carriers

SMS messaging is available on all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, and others. Carrier participation may vary. Dwight Electric LLC and Twilio are not liable for delayed or undelivered messages.

Non-Sharing of Mobile Messaging Data

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g., customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to analyze website traffic and improve user experience. You can control cookie settings through your browser. Disabling cookies may affect certain website functionality.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, contact us at [email protected].

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: